目的 探讨护理纠纷干预对医院医疗工作顺利开展的影响。方法 选取2014年1月—2015年11月发生的50例护理纠纷情况进行研究,分析护理纠纷干预对医疗工作顺利开展的影响。结果 通过分析对比干预前及干预后护理纠纷情况,护理纠纷干预后医院护理纠纷显著减少(P<0.05),其中造成护理纠纷主要原因为护理观察不到位。此外,护理人员工作年限可对纠纷发生率造成较大影响,6~10年护士护理纠纷情况显著低于1~5年护士护理纠纷发生情况(P<0.05)。结论 应加强在职培训工作,提高医护人员整体素质,并实施护理纠纷干预,可降低医院护理纠纷发生率,加强护理质量管理,有效防范护理纠纷,保障相关医疗工作顺利开展。

Objective To analyze the influences of nursing dispute intervention on the development of medical work in Luoding People’s Hospital of Guangdong Province.Methods A total of 50 cases of nursing disputes that occurred from January 2014 to November 2015 were included in this study to analyze the influences of nursing dispute intervention on the development of medical work.Results Significant reduced nursing disputes were reported after the intervention implemented (P<0.05).Improper nursing observation was a major cause of nursing disputes.In addition,years of working was an influencing factor as a significantly lower incidence rate of nursing disputes was observed in the nurses with 6-10 years of service length than in those with 1-5 years of service length (P<0.05).Conclusion It is necessary to strengthen the nurses’ in-service training for improving their comprehensive quality and carry out related intervention programs for reducing the incidence rate of nursing disputes.Nursing quality management is of great importance to prevent nursing disputes and the smooth development of medical work.