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外科研究与新技术（中英文）

外科研究与新技术 ›› 2019, Vol. 8 ›› Issue (1): 68-69.doi: 10.3969/j.issn.2095-378X.2019.01.019

• 护理园地 • 上一篇    下一篇

眼科门诊患者护理管理措施

归航   

  1. 上海济光职业技术学院护理学院,上海 201901
  • 收稿日期:2018-04-20 出版日期:2019-03-28 发布日期:2019-12-09
  • 作者简介:归航(1984—),女,本科,主管护师,从事护理教育工作;电子信箱:guihang0815@163.com

Nursing management measures in ophthalmic clinics

GUI Hang   

  1. School of Nursing, Shanghai Jiguang Polytechnic College, Shanghai 201901, China
  • Received:2018-04-20 Online:2019-03-28 Published:2019-12-09

PDF (PC)

580

摘要： 目的 探讨眼科门诊存在的护理风险因素及防范措施,提高患者满意度。方法 回顾眼科门诊日常就诊中存在的护理风险因素,并提出相应护理管理措施。结果 优化护理流程,可减小患者安全隐患。 结论 加强护理人员专业知识、服务水平,加强健康教育,优化就诊流程,制定安全措施等方法共同促进医患和谐关系,减少医患纠纷,提高眼科门诊满意度。

关键词: 眼科, 门诊, 护理管理, 防范措施

Abstract: Objective To improve patients' satisfaction by analyzing existing nursing risks in ophthalmic clinics and putting forward precautionary measures.Methods Common nursing risks in ophthalmic clinics were reviewed and corresponding management measures were proposed.Results Optimizing nursing process reduced risks for patients.Conclusion Strengthening nurses’ expertise and service delivery, intensifying health education for patients, optimizing treatment process, and formulating safety measures would contribute to a harmonious doctor-patient relationship, less medical disputes, and elevated patients’ satisfaction with ophthalmic services.

Key words: Ophthalmology, Clinic, Nursing management, Precautionary measures

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