长期护理保险护理站居家护理服务质量评价指标研究

doi:10.3969/j.issn.2095-378X.2022.04.016

Surgical Research and New Technique ›› 2022, Vol. 11 ›› Issue (4): 290-296.doi: 10.3969/j.issn.2095-378X.2022.04.016

• Nursing • Previous Articles Next Articles

Construction of evaluation indicators of home nursing service quality of long-term care insurance nursing stations

SHEN Min¹, XU Xiaomin², LIU Xiaoqing¹, MENG Wenjun¹, GAO Yan³, ZHOU Ye⁴

1. Department of Nursing Administration, Shanghai Putuo District People's Hospital, Shanghai 200060, China;
2. Department of Nephrology and Cardiovasology, Shanghai Wusong Central Hospital, Shanghai 200940, China;
3. Department of Urology and Andrology, Shanghai Pudong New Area Gongli Hospital, Shanghai 200135, China;
4. Department of Oral Surgery, Shanghai Xuhui District Dental Center, Shanghai 200031, China

Received:2022-09-15 Online:2022-12-28 Published:2023-03-20

Abstract

Abstract: Objective Based on the development of long-term care insurance in Putuo District, Shanghai, to provide reference for improving the quality of home nursing service in this area through the construction of evaluation indicators for home nursing service quality of long-term care insurance nursing stations. Methods Based on the theoretical framework of structure-process-result, combined with literature review and qualitative interview, evaluation indicators were initially formulated. Through two rounds of Delphi expert consultations the evaluation indicators of home nursing service quality of long-term care insurance nursing stations were constructed. Results The effective recovery rates of the two rounds of expert consultation questionnaires were both 100%, and the degree of authority of the experts was 0.755-0.955. The final evaluation indicators of home nursing service quality of nursing stations provided by long-term care insurance included 3 first-level dimensions, 10 second-level dimensions, and 34 third-level items. The Kendall concordance coefficient （W） increased from 0.234 in the first round to 0.271 in the second round （both P<0.01）. Conclusion The evaluation indicators of home nursing service quality of long-term care insurance nursing stations conform to the development trend of long-term nursing insurance in Putuo District, Shanghai, and are scientific and reliable.

Key words: Long-term care insurance, Nursing station, Home care, Service quality, Evaluation indicator

CLC Number:

R473.2

SHEN Min, XU Xiaomin, LIU Xiaoqing, MENG Wenjun, GAO Yan, ZHOU Ye. Construction of evaluation indicators of home nursing service quality of long-term care insurance nursing stations[J]. Surgical Research and New Technique, 2022, 11(4): 290-296.

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Construction of evaluation indicators of home nursing service quality of long-term care insurance nursing stations

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